Your privacy is important to us, and we are committed to implementing safety measures that ensure the full protection of your personal information. This Privacy Policy details how we collect data from users, the methods we use to process it, and the precautions we take to secure it. The information collected is used to enhance our services and improve your experience. By visiting our website or using our services, you agree to the terms outlined in our Privacy Policy.

• Personal Data: We collect two types of information from our clients. Personal data, such as your name, email address, and contact information, is gathered when you interact with us through our website. This includes cookies and usage data. These details are collected from direct sources such as newsletters, our contact page, and other marketing materials. You have the option to withhold this information, but doing so may restrict your ability to access certain services.
• Usage Data: When you visit our website, certain data is automatically collected by your browser, known as "Usage Data." This includes your device's IP address, the date and time of your visit, and the duration of your visit, along with other diagnostic identifiers.
• Payment Information: Payment information includes credit card details and other sensitive information necessary for processing orders.
• Cookies Data: Bookpublisher.my uses cookies and similar technologies, such as beacons, tags, and scripts, to analyze how you interact with our website. You may disable cookies through your browser settings if you prefer not to have this data collected. However, be aware that disabling cookies may limit your access to certain features of our services.

• Session Cookies: These are temporary cookies that are deleted when you close your browser.
• Preference Cookies: These cookies remember your settings and preferences for future visits.
• Security Cookies: Cookies are used to enhance the security of our website.
• Advertising Cookies: Cookies used to deliver relevant ads to you.
• Other Data: Additional cookies that help us understand your usage of our site.

We may also collect additional information required to provide our services, including but not limited to:

• Personal Information: Age, gender, place of birth, passport details, citizenship, registration, address, and contact information.
• Professional Information: Educational documents, qualifications, professional training, employment agreements, non-disclosure agreements (NDAs), and office location.
• Legal Information: Marital status, social security number, taxpayer identification.

Bookpublisher.my collects data for several purposes, including:

• Enhancing the quality of our services.
• Providing updates and notifications about changes to our services.
• Improving customer service and support.
• Analyzing data to improve the overall customer experience.
• Monitoring and understanding how our services are used.
• Identifying and resolving technical issues.
• Achieving objectives specified in our Privacy Policy.
• Ensuring compliance with service agreements and informing users about terms and conditions.
• Maintaining records for billing and collection purposes.
• Providing updates related to your account or subscription.
• Sharing news, discounts, and information about our services.
• Fulfilling any other purposes with your consent.

Bookpublisher.my will collect and retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We ensure that your personal data is stored securely in compliance with legal requirements and applicable regulations. Your usage data will be stored temporarily for internal analysis. However, if legal obligations are required, we may retain usage data for a longer period.

At bookpublisher.my, we prioritize the security of your personal information and ensure it is shielded from unauthorized access. We will not transfer your data to third parties without obtaining your consent. If data transfer becomes necessary, such as during a business merger or when working with third-party payment processors, we follow stringent security protocols to protect your data.

Your data may be disclosed under the following circumstances:

• Legal Obligations: We may be required to disclose your information to comply with legal obligations or in response to requests from law enforcement agencies.
• Business Transactions: If bookpublisher.my undergoes a merger, acquisition, or asset sale, your data may be transferred as part of that process.
• Additional Scenarios: Your data may also be shared with:
  • - Subsidiaries and affiliates within our network for operational purposes.
  • - Trusted third-party service providers and contractors who help us deliver our services.
  • - Any other party, with your consent, for the specific purposes for which the information was provided

Bookpublisher.my is committed to upholding the highest standards of security in the collection, storage, and transfer of your data, ensuring its continuous protection.

To enhance our services, bookpublisher.my may work with reputable third-party service providers for purposes such as website optimization and payment processing. These partners have restricted access to your data and are subject to strict confidentiality agreements.

We use reliable analytics tools at bookpublisher.my to assess and improve our platform's performance and your overall experience.

We utilizes third-party Continuous Integration/Continuous Deployment (CI/CD) tools to automate and improve our service development and deployment processes.

We may employ behavioral remarketing strategies, displaying tailored ads on other websites based on your previous interactions with our platform. This may involve third-party vendors and the use of cookies.

When processing payments, bookpublisher.my partners with trusted third-party payment processors who comply with the Payment Card Industry Data Security Standard (PCI-DSS) and other relevant industry standards.

Our website may include links to external sites for your reference. Please be aware that bookpublisher.my is not responsible for the privacy practices or content of these external websites.

We collect information only from individuals who have reached the age of consent as per applicable laws. We do not knowingly collect data from minors. If such data is identified, it will be promptly deleted from our records.

We reserves the right to modify this Privacy Policy at any time without prior notice. We recommend that you review this page periodically to stay informed about any updates. The "Effective Date" at the top of the policy indicates the date of the most recent changes.

Bookpublisher.my is a comprehensive online platform offering publishing support to individuals and businesses across Malaysia. This website is governed by specific rules, and it is important to familiarize yourself with these Terms and Conditions. By doing so, you'll understand the limitations and guidelines for accessing our site and using our services.

These Terms & Conditions serve as a legally binding contract between our clients ("you" or "user") and bookpublisher.my ("we," "us," or "our"). By accessing our site, engaging with it, or utilizing our services, you agree that you have read and accepted these terms without any objections.

We provide a variety of publishing services, including the publication of books, eBooks, and other written content. The clauses in this document are applicable to every service we offer, ensuring a uniform standard across all our offerings.

By accepting these terms, you may choose to subscribe to our newsletters, receive marketing materials, or get other updates via email or digital channels. If you wish to unsubscribe from these communications at any time, please contact us at info@bookpublisher.my

When purchasing our services, bookpublisher.my may ask for certain information, including your personal and payment details. Providing accurate and complete information is vital for ensuring a smooth transaction process. We may utilize third-party payment processors to facilitate transactions. By submitting your information, you consent to us sharing the necessary details with these payment processors. We retains the right to refuse or cancel any order at any time due to service unavailability, pricing errors, or other issues during the ordering process. Additionally, we reserve the right to cancel orders if we suspect any fraudulent or unauthorized activity.

We are committed to delivering high-quality services and aim to satisfy our clients fully. However, if you are not completely satisfied with our services, you may request a refund under the following terms: If our publishing services do not meet your expectations, you are entitled to request adjustments up to two times, as your satisfaction is our priority. If you remain dissatisfied and seek a refund, your request will be reviewed by senior management. The refund amount will be determined based on the project's progress and the specific reasons for your claim.

• Marketing Services (e.g., Book Marketing, Online Promotion): Refunds for our marketing services are not accepted. These services require upfront payment and involve extensive planning. Once you approve our strategy, all refund requests will be denied.
• Publishing Services: The publishing process includes various steps, such as formatting, editing, and design. As such, this service is non-refundable. Once the publishing process is initiated, clients cannot cancel their orders, and no refunds will be provided.

To ensure complete client satisfaction, we offer free revisions. Customers have a 5-10 day window to address any concerns and request edits. Any requests made after this period will not be accepted. The following rules apply to our revision policy:

• Publishing Services: Your contract will specify the number of revisions we provide at no extra charge, ensuring that the work is refined to your satisfaction. Any revisions beyond this will incur additional fees.
• Other Services: Revision requests for marketing and additional writing or editing services are handled on a case-by-case basis. The agreement's scope and nature will determine how these revisions are managed.

• Minor Errors or Technicalities: Refunds will not be issued for minor errors such as small grammatical mistakes, typos, slight variations in word count, or the inclusion of references.
• Client-Related Delays: We are not accountable for delays caused by the client, and no refunds will be given in such instances.
• Low Word Count: Refund requests based solely on a lower word count than expected will not be entertained.
• Failure to Submit Concerns: Refunds will not be granted if the client fails to raise concerns regarding the delivered work.
• Additional Requirements or Unreasonable Demands: Refunds are not available for delays caused by the client adding new requirements or making unreasonable demands that were not part of the original order.
• Exclusion of Tips: Tips given to our writers or team members are non-refundable.

• Before Starting The Project: If the client decides to cancel and request a refund before work has begun, they may do so within one business day of placing the order. The request must be made in writing via email.
• After Starting the Project: Refund requests made after the project has commenced will only be considered if the client has used at least three revisions. In such cases, a partial refund may be issued.

• On-Time Delivery Guarantee: At bookpublisher.my, we guarantee timely delivery. If unforeseen circumstances cause a delay and the client has made at least three attempts to contact our support team, a 50% refund will be processed. The client must provide documented evidence that the delay was due to our fault.
• Client-Related Delays: Refunds for late deliveries will not be considered if the delay is due to the client's actions.
• Mutual Agreement: Any refund disputes will be settled through mutual agreement between the client and bookpublisher.my
• Partial Refunds: In certain cases, partial refunds or future discounts may be offered as compensation.

We are dedicated to delivering high-quality publishing services that meet our clients' goals. We encourage feedback and are willing to reassign or rewrite the work to ensure satisfaction. Refund requests will only be considered if the client has requested at least three revisions in documented form and has communicated their concerns to our support or project management team on at least three occasions within a two-week period. All communications, updates, and delivery-related matters should be conducted through our official channels, such as email, project management tools, or assigned contact numbers. Be wary of any calls or emails from unverified sources claiming to represent our company. We are not responsible for any scams or fraudulent activities originating from such sources.

The content, branding, and interactive elements on bookpublisher.my are legally protected under copyright, trademark, and other applicable laws. Unauthorized use, distribution, modification, or reproduction of any site content for commercial or personal purposes is strictly prohibited without explicit permission. We retain ownership of content produced by our team until all payments are fully settled. Once the project is complete and payment is received, ownership rights are transferred to the client.

Content provided by users remains their intellectual property. All content, features, services, and functionalities on bookpublisher.my are the intellectual property of the site and its licensors. Users must obtain written permission from bookpublisher.my before using any part of our services.

We are committed to respecting intellectual property rights and addresses copyright infringement claims promptly. If you believe your copyright has been violated or if you are authorized to act on behalf of a copyright owner, please contact us with detailed information about your concern. Be advised that submitting false claims with the intent to harm bookpublisher.my may result in liability for damages, including legal fees.

When using our services, users must adhere to the following restrictions:

• Users must comply with all local and international laws.
• Users must not exploit or harm minors by exposing them to inappropriate content.
• Users must not send unsolicited advertisements, such as spam or junk mail.
• Users must not impersonate individuals, organizations, or representatives of companies.
• Users must not infringe on the rights of others.
• Users must not engage in any threatening, fraudulent, illegal, or harmful activities.
• Users must not obstruct or hinder other users from accessing bookpublisher.my
• Users must not engage in activities that could harm bookpublisher.my, its services, or its users.
• Users must not expose bookpublisher.my to liability through their actions.

Additionally, users are prohibited from:

• Using automated tools to access, copy, or monitor content from bookpublisher.my
• Using any software or tools that disrupt the operation of bookpublisher.my
• Introducing malicious software, such as viruses, to interfere with bookpublisher.my services.
• Attempting unauthorized access to any part of bookpublisher.my infrastructure.
• Conducting denial-of-service or distributed denial-of-service attacks.
• Posting false negative reviews or ratings.
• Damaging bookpublisher.my reputation through false claims or reviews.
• Interfering with the normal functioning of bookpublisher.my

We are not liable for any indirect or unintentional damage resulting from the use of our services. Our liability is limited to the amount paid by the customer for the service. Except as required by law, bookpublisher.my and its affiliates, officers, directors, and employees are not responsible for any direct, indirect, or consequential damages. If Bookpublisher.my is held liable, the claimant will be responsible for associated costs, including attorney's fees, arbitration, litigation, or appeals.

If bookpublisher.my is found liable, our liability is limited to the amount paid for the service, and no additional damages, including punitive or consequential damages, will be awarded. Note that certain jurisdictions may not allow the exclusion of punitive or incidental damages, so this limitation may not apply to you.

We reserves the right to modify, amend, or discontinue any part of our services or the materials provided at our sole discretion and without prior notice. We are not responsible for any service unavailability that may occur during such modifications. Additionally, we may restrict access to certain parts of our service or the entire service as deemed necessary.

We reserves the right to revise or update these Terms and Conditions at any time, at our sole discretion and without prior notice. Users are advised to review this page regularly to stay informed of any changes. The "Effective Date" at the top of the page indicates when the latest update was made.

By continuing to use bookpublisher.my services, you agree to the revised Terms and Conditions. If you do not agree with the updated terms, you should discontinue using our services.

No waiver of any part of these Terms and Conditions will be construed as a waiver of any other part or of bookpublisher.my rights. Failing to enforce a right or provision does not mean that we waive that right or provision.

If any provision of these terms is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to be enforceable.

By accessing and using the services provided by bookpublisher.my, you acknowledge and agree to be bound by these Terms and Conditions.